I typically do not leave reviews for privacy reasons but felt it important the shop be made aware of the unpleasant communication I received during a recent call with, who I assume, is one of their mechanics. I have a Subaru and have taken my vehicle to three different mechanics in the hopes of diagnosing a complex issue, but no one has been able to provide enough information or resolution to find the root cause of the problem. After reading many reviews of Ackerman’s, some of them mentioning they had also taken their vehicle to multiple mechanics with no resolution, I felt that, possibly, I had found the right place! I phoned, the shop picked up on the second ring, which was great. I explained that I need to have my vehicle diagnosed, and explained the issue had been going on for an extended period of time, and that I could provide additional details of the backstory, if they would like. The person I was speaking with told me to go ahead and let them know more of the story. I began explaining what has transpired, and around a minute or so into my explanation, the person tells me there is someone waiting for them in the office, and that they would give me a call right back. I said OK.They hung up. After a Couple of hours, I didn’t hear back, which typically is not a problem, but I am trying tow my vehicle that is currently sitting on a service lot, so I need to have the tow scheduled by tomorrow afternoon to avoid storage fees and was hoping to have the vehicle, at least, properly diagnosed before I leave for an upcoming trip. I called back to the shop and was transferred to the person I initially spoke with. They picked up the line. I re-introduced myself, and the person requested, in an unpleasant tone, that I just explain the symptoms I’m having now. Even though the backstory is important because of what it could tell the mechanic about the issue the code are more likely related to, I instead began explaining the current symptoms of the vehicle. I mentioned the first code, and instead of asking for other symptoms because this code could be related to many other things, the person stated the most obvious thing as if they were were telling me The code is already giving the reason for the problem. However, this is not the case. This code can be related to many issues, but the mechanic gave the impression he had already decided the problem—its that simple. I explained that we are looking for a shop/mechanic that will be able to perform the proper testing to rule out other causes and find the root cause. I did not get to finish that sentence, because in mid sentence, the person interrupted me and, with an irritated tone, said something to the effect of, yeah, yeah, I know what you’re trying to do. He then went on to say they are booked out until November and he can recommend a couple of other shops that might be able to get us in sooner. While I appreciate the recommendations, I did not appreciate the way I was spoken to or treated. The treatment alone will keep me from seeking service from this shop in the future, as well as recommending others to seek their service. I cannot say for certain why this person had this type of attitude with me, but I can tell you that it is a familiar attitude I’ve experienced when it is very clear that a man does not want to hear what a woman has to say, especially if she appears to speak with knowledge on a subject that may threaten their ego. Very possible that he also speaks to men this way, or certain types of men, not sure. But as a woman, I’ve experienced this attitude enough to assert there is, at least, a 50% chance this person has a problem communicating with well informed women. Please do better.