I appreciate the reliable and friendly service from Bruce Ackerman and his team. I have been taking my 2010 Volvo there for a year and have always been happy to deal with Bruce himself rather than a team of "service advisors" that one finds at the big places. I feel I can call Bruce when there is any kind of problem with my car (warning lights going on, for example) and he was very reassuring about what I needed to do, and was able to look at the car as soon as I brought it in. He has a great network among local auto service people and has made a couple of excellent referrals for me. The rest of the team at Ackerman's are likewise friendly and clearly have the same values he does of excellent service and customer relations.